|Written by C. L. Easey|
Windows XP Home or Pro that were installed on a desktop or laptop computer typically had a modem included. A modem allows the user to connect to the internet and to send and receive faxes. If WiFi is not available in an area, the modem can be used for a dial-up connection. However, if you have a new modem to install you may need to remove the the existing modem driver from your system. This will require accessing the Windows Device Manager.
Step 1: Click the â€śStartâ€ť button and right-click the option for â€śMy Computer.â€ť Click the option for â€śPropertiesâ€ť from the context menu.
Step 2: Go to the â€śHardwareâ€ť tab and click the button for â€śDevice Manager.â€ť
Step 3: Scroll down and click the â€ś+â€ť sign that is next to â€śModems.â€ť Right-click the modem that is listed and select â€śUninstallâ€ť from the context menu.
Step 4: Click the â€śOKâ€ť button when the confirmation dialog box appears.
Step 5: Click the â€śFileâ€ť drop down and select â€śExitâ€ť to close the Device Manager. Click the â€śOKâ€ť button to close the Properties window.
Remove and reinstall the modem driver if you are having issues with the modem.
A modem driver update can be installed after removing the existing driver.