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How to Reset Motorola Modem for AT&T Internet

(5 votes, average 5.00 out of 5)
Written by jswana   

Internet Explorer 7 Logo With the Internet, you are going to find things out one way or the other.  It can be the hard way or it can be a shorter way.  We had a Tornado crossing Chicago yesterday evening with some effects through the night.  It didn't seem that bad but at about 2:00 a.m this morning, many of us experienced Internet outages.  That is, the computer itself is just fine but you cannot load pages, cannot even load your default browser, Firefox or Internet Explorer. What do you do when the system won't even let you enter!  Well,  for a jump start in case this happens to you, these are procedures that your Internet provider will ask you to follow when you call them:

1.)  You will be asked to remove any other address from the address search at the top, which is the http://www area.  You will then be asked to enter a number with the frequency of  in the search portion, then hit enter.

2.)  This will take you to your connection page and to your left, in one of  four blue items, you will be asked to hit the first item which will be 'login' then enter.  There you will find your log-in for the Internet system and below that a password.  If you do not remember the password, you will be asked for your security question.  This is a code that you should always remember because if you forget the password, the security question is the next best thing.  You will also be asked to enter your modem number which can be found on a yellow sticker under the modem, to the back.  Enter it.

3.)  If you have forgotten your password, you will be issued a new one and when you enter it you should continue on to the next step.

4.)  If you find that you still cannot log in, i.e. if continuing takes you back to the page that asks for the login, then it's the modem that needs resetting.

5.)  On the very back of the modem, between the power and the Ethernet button, you will find a very small white sticker. You can either remove the sticker or poke through it.  You will find that there is a red 'hole'.  You will need a small device such as a paper clip or hairpin to press on that hole for five seconds and watch for the green lines in the front of the modem  to start flickering and going steady.  When you see the green light for the Internet flicker and then go steady, you will also see "Congratulations" your Internet has been reset.  Peace!

*Certain numbers they will have to give to you, so don't try this one your own.

*It takes less time that you would think!

Comments (5)add comment

donata said:

Very well done! This is some good information. Thanks for sharing 5*****
November 23, 2010
Votes: +0

Margie Lynn said:

Margie Lynn
Great instructions for all of us dummies! Happy Thanksgiving! 5*
November 23, 2010
Votes: +0

Cindy Bay said:

Christina Fernando
This was very helpful and cleared up a lot. Thanks.
November 23, 2010
Votes: +0

carmen357 said:

Thanks for the helpful tips!
November 28, 2010
Votes: +0

dixiesrecipes said:

So thats how you do it!! Thanks 5*
November 30, 2010
Votes: +1

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